ITSM Reports

The power of AI and Automation: Productivity and agility
sponsored by IBM
VIDEO: Forward-thinking executives are harnessing data-driven innovation to improve performance, and in this Data Story IBM looks at research that shows how leading companies are using data as an asset and using intelligent automation to as a means to growth and operational advantage.
Posted: 02 Apr 2024 | Premiered: 01 Apr 2024

IBM

Trend Watch: CIO trends
sponsored by TechTarget ComputerWeekly.com
EZINE: In this handbook, focused on CIO trends in the Asia-Pacific region, Computer Weekly looks at predictions for 2023, how the Australian Red Cross managed a donation surge, Mondelez's digital transformation and Singapore's public sector IT strategy.
Posted: 19 Jan 2023 | Published: 19 Jan 2023

TechTarget ComputerWeekly.com

Artificial intelligence in ITSM: Finding the right tools for you
sponsored by TechTarget ComputerWeekly.com
EGUIDE: AI functionality is poised to be a game-changer in the ITSM world. But before exploring the possibilities for AI in ITSM, it's important to first understand what AI is - and what it is not.
Posted: 08 Feb 2021 | Published: 12 Sep 2019

TechTarget ComputerWeekly.com

ITOps & service management: The state of play in APAC
sponsored by TechTarget ComputerWeekly.com
EGUIDE: In this e-guide on ITSM in APAC, find out how to keep IT operations running to empower a remote workforce, the advantages of cloud-based service management tools and how one Australian company is managing IT incidents amid a shorter development lifecycle.
Posted: 08 Feb 2021 | Published: 22 Jul 2020

TechTarget ComputerWeekly.com

Modern ITSM and Asset Management
sponsored by SoftwareONE
EGUIDE: Managing the disparate pieces of IT has always been a pain point, which spawned the need for ITSM and ITIL. In this guide, discover how the roles of ITSM and ITIL have changed as IT itself has evolved, and about the roles they will play in years to come.
Posted: 24 May 2018 | Published: 22 May 2018

SoftwareONE

ITIL and ITSM: How IT is becoming more service-oriented
sponsored by TechTarget ComputerWeekly.com
EGUIDE: effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.
Posted: 03 Jul 2020 | Published: 03 Jul 2020

TechTarget ComputerWeekly.com

AI: The Latest IT Tool
sponsored by ServiceNow
EGUIDE: It's important for IT professionals like yourself to know how to distinguish the good AI tools from the bad. That's where this E-Guide should come in handy. Download this E-Guide to learn how artificial intelligence capabilities are augmenting the day-to-day IT tools you're most familiar with.
Posted: 03 Feb 2020 | Published: 03 Feb 2020

ServiceNow

AIOps Mysteries, Unmasked
sponsored by ServiceNow
EGUIDE: Download this E-Guide to uncover the truth behind common AIOps mysteries, including where the actual “AI” in AIOps comes from, the role of AIOps tools within DevOps pipelines, and more.
Posted: 03 Feb 2020 | Published: 03 Feb 2020

ServiceNow

Buyer's Guide: Next-Generation Service Management
sponsored by TechTarget ComputerWeekly.com
EBOOK: In this comprehensive buyer's guide, our service management experts offer a checklist of considerations for buying next-gen ITSM software.
Posted: 26 Oct 2015 | Published: 26 Oct 2015

TechTarget ComputerWeekly.com

Evolving IT from a Support Role to a Business Partner
sponsored by Ensono Limited
ESSENTIAL GUIDE: In this E-Guide, find out how CIOs and IT leaders are taking measures towards transitioning their IT teams into valuable members of the business. Plus, learn how modern ITIL frameworks can take this transition a step further.
Posted: 03 Sep 2018 | Published: 03 Sep 2018

Ensono Limited